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Refunds

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a
refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@puretechmassagechairs.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellations:
Any order that gets cancelled after 24 hours is subject to a 10%
administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return
shipping fees as well.

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